Service Desk Agent
Company: JobRialto
Location: Los Angeles
Posted on: April 30, 2024
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Job Description:
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS
SCHEDULED.
Summary:
Service Desk Agent I is responsible for supporting the end user
community at the Keck Medicine of client's hospitals and clinic
locations. This position will provide support for all users
experiencing problems with the clinical application software suite,
various operating systems, business productivity software, network
and Wi-Fi connectivity and other computer related technology.
Minimum Education:
High School Diploma
Associate's Degree in a related field is preferred.
Minimum Experience:
Must be available to work any shift
Minimum of 3 years of IT and 2 years' experience in Service Desk
Support
Experience working in a call center handling tickets daily
(30+)
Must demonstrate excellent customer service, written & verbal
communication skills; triage, track & monitor ticket progress per
required SLA & follow escalation procedures. Must demonstrate
ability to learn quickly and adapt to new & changing environments
along with the willingness to take on additional
responsibilities;
Must be able to work both independently and cooperatively in a team
setting as needed and follow-up towards the successful completion
of assigned tasks.
Duties include end user support, quickly analyze & diagnose
application/system issues, creating & updating user accounts in
Active Directory & other systems, performs software installs, PC
maintenance and maintain communication for planned & unplanned
outages.
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Education: High School
Keywords: JobRialto, Escondido , Service Desk Agent, Sales , Los Angeles, California
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here to apply!
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