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Patient Service Representative

Company: Neighborhood Healthcare
Location: Escondido
Posted on: November 22, 2021

Job Description:

ApplyJob TypeFull-time, TemporaryDescriptionCommunity health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.The Patient Services Representative works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered customer service within a dynamic team environment. To achieve this, the Patient Services Representative facilitates a positive patient experience, working in conjunction with clinic staff, by supporting patients' administrative needs and demonstrating the company values: Compassion, Above & Beyond, Generosity, Integrity, and Teamwork. The Patient Services Representative's job responsibilities and performance expectations generally fall into the following three categories: Patient Care Services, Team Support, and Clinic Administrative Tasks.Roles & Responsibilities:* Demonstrate premier customer service while assisting patients in a fast-paced environment: assess and appropriately respond to patient needs in an efficient and courteous manner.* Review insurance eligibility and educate patients on available programs offered through Neighborhood Healthcare.* Accurately schedule and confirm patient appointments according to established guidelines and reschedule as necessary.* Receive payments for services and records them in computer or ledger.* Verify patient's record is up to date and accurate. Make appropriate changes in computer system.* Deescalate difficult situations and identify solutions for the patient as necessary.* Monitor Provider schedules for openings to ensure maximum utilization of all available appointments.* Update patient chart in electronic health records upon arrival for appointment.* Respond promptly and with caring actions to patients and employees. Acknowledge psychosocial, spiritual and cultural beliefs and honor these beliefs.* Maintain professional working relationships with all levels of staff, clients and the public.* Be part of a team and cooperate in accomplishing department goals and objectives.HIPAA* Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.* Comply with all regulations regarding corporate integrity and security obligations. Report all behaviors and/or activities that are unethical, fraudulent.RequirementsSkills: Bilingual (English/Spanish) required. (Must pass Language Proficiency Test). Excellent verbal communication skills required. Computer skills including familiarity with spreadsheets and databases, strong organizational skills, ability to interact effectively with clinic personnel, patients and diverse population. Excellent customer service skills.Education: High School diploma/ GED required.Experience: Minimum one one-year customer service experience. Experience in healthcare setting may be required. Experience with electronic medical records may be required. Multi-phone line experience may be required.Candidate must be fully vaccinated against the Covid19 virus and demonstrate proof of that vaccine upon hire, unless employee is approved for a disability or religious accommodation.

Keywords: Neighborhood Healthcare, Escondido , Patient Service Representative, Sales , Escondido, California

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