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Helpdesk Technician

Company: Hemmersbach Nordamerika
Location: Escondido
Posted on: May 9, 2022

Job Description:

Senior IT EngineerBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your Tasks

  • Desktop hands and feet support
  • IMACD support
  • Asset refresh
  • Asset disposal activities
  • Hardware break-fix of end-user devices
  • Enterprise mobile device troubleshooting
  • Conference room support - Audio/video
  • Smart hands support
  • Incident recording and updating
  • Liaison with customer's Service Desk, L2 and as needed
  • Basic end user training not to exceed an average of 15 minutes
  • Third party / OEM vendor coordinationOur Requirements
    • Senior level IT engineer
      • Working technical knowledge of standard (Windows, O365 and AutoPilot) systems and business software to allow for resolution of software application issues or full rebuild of the PC (image, applications and Customer data)
      • Working technical knowledge, in order to address Service Work Orders, for PCs (including truck mounted PCs), laptops, cabling, televisions, projectors ('beamer'), phones, peripherals (e.g. keyboards or mice) and site security equipment (access readers, time badging, cameras etc.)
      • Customer facing soft skills
      • Strong verbal and written communication skills
      • Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues
      • Works on problems/projects of moderately medium-complex scope
      • Exercises independent judgment within defined practices and procedures to determine appropriate action
      • Evaluates unique circumstances and makes recommendations.
      • Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
      • Able to independently problem solve
      • Able to provide feedback on new technical processes to help drive efficiency
      • VIP support experience
      • Soft skills requires - reporting to senior IT managersYour Benefits
        • A highly regarded team member within an exponentially growing international IT company
        • exciting projects and challenges daily and with autonomy
        • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
        • Direct and informal communication even at management level
        • Career Opportunities: Great possibilities for professional, personal and language training
        • Buddy program to make sure you have an amazing start, a welcome pack included
        • A support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.A company that is not only continuously commercially successful but also provides a sense of purpose
          • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
          • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.

Keywords: Hemmersbach Nordamerika, Escondido , Helpdesk Technician, Professions , Escondido, California

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