Repair Technician
Company: Asurion
Location: Escondido
Posted on: February 16, 2021
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Job Description:
Asurion is a global leader in technology protection and support
solutions. From lost, stolen, and damaged wireless handsets to
malfunctioning computers, gaming systems, and more, Asurion
provides worldwide best-in-class premier support, service, repair,
replacement, and delivery. This position resides in the Customer
Solutions team focused on any customer facing solution from
processing claims to technical support.Our team of Cellphone Repair
Technicians have great passion for technology and connecting
customers to products that enhance their everyday life. Through
providing exceptional customer support and technical expertise we
build authentic connections with customers that drive long lasting
relationships. You'll work inside a retail store and be the face of
Asurion's in-store operations team delivering our award-winning
personalized customer resolution experience.What will you do?*
Resolve customer issues relating to equipment problems by fixing
phones, tablets and other consumer electronics by determining the
most effective repair method.* Demonstrate eagerness and excitement
to learn more about your customer to help provide them the best
product knowledge* Sales oriented* Strive to gain and grow
knowledge of Asurion's products and culture* Engage with and
reassure customers to deliver outstanding customer service.* Able
to speak to and be knowledgeable about all Asurion's products and
how they can best serve and solve our customers issues* Meet or
exceed key performance objectives including service and repair
metrics.* Perform various inventory tasks such as counting and
monitoring inventory levels.* One or more years of customer
service/ retail sales experience required* Reliable and flexible
when it comes to dealing with difficult situations* Demonstrate
Asurion's Core Values in all interactions.What We Offer*
Competitive pay and benefits including health, dental, and vision.*
Retirement Savings Plan* Paid Time Off* Tuition Reimbursement
Program* Ongoing training to grow your skills* Uniform allowance*
Subsidized cell phone planIf you're a good fit for the job, you'll
have:* Six months experience with product service support or
troubleshooting electronics* Six months face-to-face customer
service experience* Knowledge of mobile devices and operating
systems* High School diploma or equivalent* Strong oral and written
communication skills* Strong teamwork and collaboration skills*
Basic knowledge of Microsoft OfficeStore Location for this job
posting:1268 Auto Parkway Escondido, CA#
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Keywords: Asurion, Escondido , Repair Technician, Professions , Escondido, California
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