$35k Customer Service Representative

Location: Poway
Posted on: April 25, 2024

Job Description:

Description: Customer Service Representative

This candidate must have a minimum of 5 years experience in Customer Service and Order Processing. Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Verbal and written. MUST HAVE LIGHT ACCOUNTING DUTIES. ex: invoicing, purchase orders, data entry, etc.

Customer Service Representative Job Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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