Revenue Cycle Coordinator

Company: Neighborhood Healthcare
Location: Escondido
Posted on: May 21, 2023

Job Description:

About UsCommunity health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.ROLE OVERVIEW and PURPOSEThe Revenue Cycle Coordinator will support management by maintaining, improving, processing, and evaluating the billing and collection of accounts receivables (AR) and/or resolve complex payer issues. This role will provide staff training, perform analytic assessments, generate reports, and provide operational support on all aspects of the revenue cycle.RESPONSIBILITIESPlans and coordinates assigned projects to ensure stated goals and objectives of projects are accomplishedResearches and compiles revenue cycle related information for special projectsAssists with the development of billing office policies, procedures, and guidelinesAnalyzes AR reports to identify problems on accounts and creates/monitors projects based on findings with appropriate teams, including researching the accounts/trends and taking appropriate actions to promote reimbursementFacilitates revenue cycle operations trainings for trainees, including software and tools used in the revenue cycle processMeasures and evaluates progress and effectiveness of trainings provided to trainees, including drafting trainee performance reports for managementAdvises management on matters impacting the revenue cycle operations, including providing enhancement and remedial recommendationsConducts audits as assigned by the Revenue Cycle ManagerServes as a subject matter expert regarding the revenue cycle process for Billing Supervisors/Managers, Site Managers, Directors, CFO, and other staffProvides vendor oversight for timeliness and reimbursement reconciliationCoordinates meetings with management to review any trends or discrepancies with revenue cycle processEmphasize, demonstrate, promote, and adhere to excellent customer service skills, including professionalism, confidentiality, and proper etiquetteImpacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracyOperates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholdersEstablishes and maintains an action plan to improve the front office training programDevelops strong relationships with Learning & Development and Operations and Billing Departments to improve workflows and receive feedbackWorks with Front Office Supervisors and Managers to ensure monthly ongoing front office trainings are implementedMonitors the operation of systems to ensure effective delivery of front office and billing operationsServes as resource for staff regarding policies, procedures, various funding sources, and others related front office itemsMaintains confidentiality in all aspects of client, staff, and company informationFunctions at highest level according to credentials and competenciesContributes to the success of the organization by participating in quality improvement activitiesCooperates in accomplishing department goals and objectivesEDUCATION/EXPERIENCEAssociate's degree or equivalent combination of education and experience; bachelor's degree preferredTwo years' medical or FQHC billing experience required; three years' experience preferredTwo years' project management experience preferredCertification from National Committee on Quality Assurance (NCQA) preferredPay Range: $25.00 to $34.50 per hour, Depends on Experience (DOE)

Keywords: Neighborhood Healthcare, Escondido , Revenue Cycle Coordinator, Other , Escondido, California