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Patient Services Representative (Temporary Work)

Company: San Ysidro Health Center
Location: Escondido
Posted on: March 19, 2023

Job Description:

Position Summary: Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. As a float, your work site will vary depending on the East Regions (MHFM-Campo, AFM-Alpine, EFM-Escondido, EC-El Cajon, SFM-Santee, JFM-Julian) clinic's needs. Essential Functions of the Job: * Registration, including, insurance verifications and authorizations. Assembles all data and documents required for complete patient * Enter current patient demographic information into NextGen system. * Provide excellent customer service and be able to communicate effectively with internal and external personal. * check-in. Assesses patient financial responsibility and collects co-pays and deductibles at time of * available funding resources. Obtains and documents funding information from patients and provides information on * referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program.Uses payer resources (RTS) and websites to explore and access eligibility; initiates barriers. Works in collaboration with all areas of patient inquire to identify and resolve issues and/or * and files. Enters a variety of fiscally related information into databases; maintains fiscal records * and/or other related information; researches and resolves customer problems.Responds to requests for information and inquiries related to patient access processes, policies, * Recognizes need for immediate and urgent services. * Provides assistance, guidance and direction to visitors and patients. * Assists in care and maintenance of department equipment and supplies. * Drive between clinics to provide coverage when needed. Additional Duties and Responsibilities: * Maintains established departmental policies and procedures, objectives, quality assurance, * safety, environmental and infection control standards. * Able to adapt to organizational changes and functions. * Participates in educational programs and in-service meetings. * Attends meetings as required. * Performs other related duties as assigned or requested by the Patient Access Supervisor. Job Qualifications: Education Required (Minimum level of education): High School or GED equivalent. Certification/Licenses: Required: CA Driver's License and/or Medical Assistant Certification Experience: Preferred: One year experience in a medical setting, preferably front desk or reception. Required: One year of customer service experience or successful completion of externship at San Ysidro Health. Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English or Arabic-English) Preferred; must have good handwriting and verbal communication skills. Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation. Equipment Used: Multi-extension phones; CRT/PC, and other office machines. Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs. Mostly sitting position. Maybe required to work evenings and/or weekends or clinics outside of assigned clinic. About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Other details * Pay Type Hourly * Min Hiring Rate $19.23 * Max Hiring Rate $28.85 Apply Now * 255 N Ash St, Escondido, CA 92027, USA

Keywords: San Ysidro Health Center, Escondido , Patient Services Representative (Temporary Work), Other , Escondido, California

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