Customer Service Specialist - Laboratory
Company: Palomar Health
Location: Escondido
Posted on: March 18, 2023
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Job Description:
Requisition ID 34704 Department Laboratory-Clinical Location
Escondido, California Union CHEU Salary Range 17.78 - 26.71 Job
Type Per Diem Shift Varies Hours Per Shift 8 Hours Per Pay Period 0
Position at Palomar Health Description Responsible for handling all
customer inquiries received by telephone, fax, or email regarding
reporting patient results, test and service inquiries, concerns of
service failures and other duties needed to provide excellent
customer service. Report laboratory results via fax or phone,
including critical, to providers and clients in compliance with
laboratory and hospital procedures. Document reporting or call
history in compliance with hospital and laboratory procedures.
Contact the client to resolve routine matters related to patient
testing and result reporting. Provide research and resolution on
complex issues. Escalate issues as appropriate using established
process and protocol. Dispatch couriers via phone or text for any
STAT or routine request outside the regular courier routes. Able to
access and use Sentac for any courier requests. Assist in
registration of patient demographics, test ordering, and coding of
diagnosis codes using the laboratory information system. Fill any
supply or requisition requests from clients and medical offices.
Demonstrate strong customer service and interpersonal communication
skills. Speak and read English at a level that is sufficient to
satisfactorily perform the essential functions of the position.
Demonstrate ability to handle multiple tasks and handle a fast
paced environment. Demonstrate ability in handling complex issues
and strong problem solving and critical thinking skills. Knowledge
of clinical laboratory testing environment and terminologies.
Knowledge of standard office equipment (i.e., calculator, fax,
photocopier) and personal computer and computer software skills
(i.e., MS Windows, Excel, Access, Word, PowerPoint, internet,
e-mail). Windows computer skills including proficient use of
keyboarding, use of mouse or keys for functions such as selecting
items, use of drop down menus, scroll bars, opening folders,
copying and similar operations required upon employment or within
the 1st two weeks of employment to perform the essential functions
of the job. Performs other duties as assigned. Follows Palomar
Health rules, policies, procedures, applicable laws and standards.
Carries out the mission, vision, and quality commitment of Palomar
Health.Job RequirementsMinimum Education: High School Diploma
and/or combination of education and experiencePreferred Education:
Related vocational training and/or lab and customer service
experienceMinimum Experience: 6 month - 1 year in a medical or
laboratory settingPreferred Experience: 1year or more of customer
service, registration (special/client), test ordering, and coding
of diagnosis codes experience in a hospital laboratory or medical
setting environmentBilingual - SpanishRequired Certification: Not
ApplicablePreferred Certification: Not ApplicableRequired License:
Valid Driver's LicensePreferred License: Not Applicable We are an
equal opportunity employer and do not discriminate against
applicants or employees based on race, color, gender, religion,
creed, national origin, ancestry, age, disability, sexual
orientation, marital status or any other characteristic protected
by law.
Keywords: Palomar Health, Escondido , Customer Service Specialist - Laboratory, Other , Escondido, California
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