Veterinary Receptionist
Company: Petco
Location: Escondido
Posted on: January 18, 2023
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Job Description:
C ome work at a place where innovation and teamwork come
together to support the most exciting missions in the world!
Position Purpose: The purpose of this position inherently involves
providing excellent customer care to our Petco full-service Vetco
Total Care hospital clients. The Concierge represents the mission
and values to all customers and is typically the first and last
person a client encounters when entering our hospital. The
Concierge is responsible, like all team members, for fostering
cohesion and motivation within the practice.All hospital partners
are responsible for performing duties in a way that creates an
environment in which:+ The patient's needs always come first.+
Every team member understands that they have the power to do what
it takes to create an exceptional customer and patient experience.+
Contentious issues are dealt with and resolved as they occur, or as
soon as is possible.+ exceptional teamwork and commitment to shared
goals benefits the entire organization.Essential Job Functions List
the essential duties and responsibilities that are required of this
position. This section includes the primary accountabilities or
duties of the job. The incumbent must be able to perform all the
following duties and responsibilities with or without reasonable
accommodation:+ Assume primary responsibility for answering the
practice phone and routing calls appropriately.+ Maintain hospital
appointment calendar including scheduling appointments from callers
or visitors and reviewing on-line bookings.+ Greet all visitors to
the practice; greet clients and patients by name as they arrive for
appointments and notify technical staff when they arrive. Monitor
wait times and make accommodation as necessary during peak/busy
times, or when medical staff is dealing with an emergency
situation.+ Participate in the training of new staff members and
general dissemination of knowledge as required.+ Ensure that the
waiting area is consistently cleaned (including using special
disinfectants in the case of the presence of suspected contagious
disease) and well-stocked with appropriate materials.+ Confirm all
appointments by client's preferred communication method (phone,
email, text) the prior day, and make necessary adjustments.+
Possess basic understanding of practice logistical specifics in
order to provide backup support to technical staff when rooms need
to be loaded or patients need to be discharged and primary staff
members are otherwise occupied.Other Duties and Responsibilities
Perform additional duties as assignedNature of Supervision In all
activities related to the care and handling of patients and
clients, the Hospital Concierge will take direct supervision from
the Hospital Office Manager and Hospital Leader on Duty Planning
and Problem Solving Like all team members, the Concierge plays a
crucial role in ensuring that day-to-day operation of the hospital
is efficient and provides an optimal experience for our patients,
and clients. The Concierge has the primary responsibility of
consistently ensuring that the hospital workflow is optimized,
which may require rescheduling appointments as well as maintaining
an open line of communication with clients who are present in the
practice and may need to wait longer than expected due to
unforeseen circumstances (emergencies, etc.). The Concierge must
ensure that the scheduled appointment duration is
situation-appropriate (i.e. consider number of pets, sick/vs. well,
etc.).This role is unique in the hospital in that the Concierge
will often be the first or last person dealing with upset or even
potentially unhappy clients. This role requires an individual who
is compassionate yet adaptable and flexible, and capable of not
only doing what it takes to make the client's and pet's experience
in our hospital optimal but also ensuring that the medical staff
can focus on delivering excellent care. At times when these goals
may seem to be at odds, it is the job of the Concierge to formulate
strategies that accomplish both.Impact This position will impact
the organization by contributing to the growth of productive
practice while focusing on a high-quality standard of care. From an
overall hospital organizational standpoint, this position is
critical to ensuring that our client's first and last impressions
of our facility and staff are optimal.Supervisory Responsibility
This position has no immediate supervisory
duties.Education/Experience+ High school diploma is a requirement.+
Must have at least 1 year's previous experience working in
veterinary practice or a customer-facing role in another
organization.+ Must have excellent written and verbal communication
skills.+ Must be compassionate and sympathetic and be able to
maintain a professional attitude and demeanor during emotional and
stressful situations.+ Must have exceptional telephone and computer
skills.+ Must be a team player willing to learn new techniques and
treatments, offer creative ideas, and accept change.+ Preferred:
Previous experience using a Practice Management SystemCompetencies:
Completed by Total Rewards Department Work Environment: Job duties
are to be conducted in the Vetco Total Care full service veterinary
hospital. This position may involve bending, kneeling, lifting (up
to 30 pounds, as necessary) and standing for long periods of time.
A large amount of this partner's time will be spent in direct
contact with clients and their pets.Contacts This position will
regularly communicate with clients, veterinary specialists, and
companies that provide products and/or services that the practice
utilizes. Petco Animal Supplies, Inc. is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age,
protected veteran status, or any other protected classification.
The pay range(s) below are provided in compliance with state
specific laws. Pay ranges may be different in other locations .
$14.40 - $22.80 Exact rate of pay will be based on position,
location, and experience level.
Keywords: Petco, Escondido , Veterinary Receptionist, Other , Escondido, California
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