Supervisor of Patient Services

Company: Valley Radiology Consultants
Location: Escondido
Posted on: August 6, 2022

Job Description:

Job Description Job Details Job Title: Supervisor of Patient Services Reports To: Director of Operations FLSA Status: Non-Exempt Effective: 10/15/2021 Summary Established in 1971, Valley Radiology Consultants offers an advanced array of diagnostic imaging and pain management through our locations in San Diego County. Our board certified radiologists are accompanied by technologists and support staff committed to providing you high-quality care.Mission Statement Excellence in diagnostic imaging services focused on uncompromised patient care, referring physician satisfaction and commitment to the community we serve. Vision V - Value R - Respect C - CommunicationC - Customer ServiceA - AccountabilityR - ReliabilityE - ExcellenceS – ServicePosition StatementThis position supervises, leads, and mentors a team of Patient Service Representatives providing quality support to the patients of Valley Radiology Consultants. Oversight of daily operations of the imaging center. The ideal candidate thrives in a fast-paced environment, demonstrates the value of the positive patient experience while leading a team to excellence. Position Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees the daily site operations to include, but not limited to: opening, scheduling, assignment of tasks, training, safety, technical support, supply inventory oversight, mentoring, closing and performance management of staff.
• Performs quality assurance audits and works towards consistency and standardization of company / site procedures.
• Assists in the management of site resources / budget.
• Keeps abreast of current policies, practices and procedures. Provides guidance and support to staff in the general implementation of policies, practices and procedures to site employees.
• Proactively assists in urgent situations requiring immediate decision making. Seeks supervisory input in decisions as deemed necessary.
• Assists in the staff schedule design to meet the positive employee and patience experience of the site. Arranges for coverage during routine and non-routine absences of site employees. Monitors, evaluates, and approves employee timecards each pay period.
• Attends interviews; conducts training; assigns tasks and monitors work performance; assists with writing and delivering of performance appraisals; recommends and administers disciplinary action; recommends termination of employees and engages and retains a high performing, accountable workforce.
• Provides site orientation and training.
• Monitors workflows and ensures benchmarks are met. Provides a written, solution focused, plan of correction for missed metric milestones.
• Maintains inventory of office and medical supplies. Orders/reorders supplies based on need using approved vendors and requisition process.
• Acting as the Department Manager, as assigned, in the absence of this position.
• Engages in all Patient Services Representative functions, as needed, to ensure the smooth and timely service to VRC patients.
• Communicates with customers including clinical and non-clinical staff, physicians and leadership to assist in managing site operations.
• Provides appropriate resolution to patient satisfaction. Job Requirements
  • High School Diploma or GED.
  • At least one year of experience working in an administrative role in a clinical setting specific to: Order Processing, Insurance Authorization, Insurance Eligibility, Electronic Health Record Usage, and Patient Scheduling.
  • At least 6 months of Leadership experience to include training, performance management, counseling, and retaining an engaged and accountable workforce.
    • Intermediate user of MS Office and an Electronic Health Record. Work Environment
      • Work is in a controlled environment and involves some exposure to moderate risk of accident. Physical Demand
        • Bending and Stooping: Bending body downward and forward by bending spine at waist.
        • Climbing: Ascending or descending ladders or stairs using feet and legs and/or hands and arms. Body agility is emphasized.
        • Moderate Carrying / Lifting: Physically transporting, raising items from a lower to a higher position, or moving objects horizontally weighing 15 to 44 pounds from one location to another.
        • Mobility Requirement: Ability to get from one office location to another.
        • Reaching above shoulder: Extending hand(s) and arm(s) in any direction.
        • Substantial movements of the wrists, hands, fingers, and/or upper body for sustained periods of time, including using extremities to drag, push, pull or grasp.
        • Sitting: Particularly for sustained periods of time.
        • Standing: Particularly for sustained periods of time.
        • Walking: Moving about on foot, particularly for long distances.
        • Visual Requirement: Able to see and read computer screens, detect color coding, etc.
        • Hearing Requirement: Able to detect specific noises, proper equipment operation. Flexible based on the hours of operation of clinic. Hours may include early mornings, evenings, and weekends. 1.0 FTE

Keywords: Valley Radiology Consultants, Escondido , Supervisor of Patient Services, Other , Escondido, California