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Customer Care Representative

Company: Gosch Auto Group
Location: Escondido
Posted on: May 15, 2022

Job Description:

Job DescriptionCustomer Care Representative WantedCustomer Service Representative wanted for Gosch Ford of Escondido. Gosch Ford of Escondido is a large, growing family-owned Southern California Auto Group located in North San Diego County. This position has the opportunity for huge growth potential for the person who wants to shine and set themselves apart to advance within the organization. We promote from within! Position is full time, hourly plus commission. 40 hour work weekResponsibilities:Check email frequently and respond to inquiries immediatelyResponsible for making outbound proactive calls to verify appointmentsResponsible for making outbound reactive calls to follow up with customers on services performed on vehiclesResponsible for calling all "no show" customers who missed their specific appointmentsAnswer incoming phone calls to set customer appointments with specific Service AdvisorsBe available to respond to phone AND email inquiries in a professional, well-spoken mannerContribute to high scores for the manufacturer's customer satisfaction index (CSI)Meet and exceed goals each monthly and quarterQualifications:Good verbal and written communication skillsMust be able to work full time with an open schedule, including weekends and eveningsProficient with Microsoft Word, Excel, and OutlookTime management, prioritization skills, and the ability to multi-task are requiredSelf-motivated and goal orientedAbility to hit sales quotas and closing percentagesMust be willing to submit to a drug screen prior to employmentMust have a clean & valid driver's license2 YR PREVIOUS customer phone experience preferred but not requiredWE OFFER:Medical, Dental, & VisionLife InsuranceLong-Term & Short-Term disability401KPaid vacationPaid sick day

Keywords: Gosch Auto Group, Escondido , Customer Care Representative, Other , Escondido, California

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