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Internal Communication Specialist

Company: Neighborhood Healthcare
Location: Escondido
Posted on: May 9, 2022

Job Description:

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The Internal Employee Communications Specialist supports the efforts of NHcare's employee experience programs to build a "patients first, employees always" mentality while at the same time guiding internal communications to support change management and key initiatives. Working together with the Director of Employee Experience, Marketing, HR and L&D, the Internal Employee Communications Specialist will impact key aspects of the employee experience from orientation to ongoing feedback and communication in order to foster an open and encouraging culture.


Partners with the Director of Employee Experience to create and execute cross-channel communication plans (email, intranet, print, etc.) that support HR and organization-wide programs (e.g. open enrollment, performance management, professional development, strategic initiatives, and more).
Collaborates with internal stakeholders to further develop and refine our employee communications voice, consistent with the Neighborhood Healthcare brand, and partners with the organization to ensure communications stay within brand guidelines.
Reviews content suggestions/recommendations from fellow colleagues for appropriateness and to ensure that the messaging aligns and adheres to NHC's brand. Works with internal customers to shape their messaging to be employee-centric. Ensures consistent framing of messages across all mediums and for different departments across the organization.
Coordinates, paces and prioritizes competing and pressing communications needs and messages from across the organization so as to ensure the most effective and streamlined experience for NHC employees.
Partner with Talent Acquisition Team to increase awareness of internal opportunities to current employees as well as be the voice of Neighborhood for responses to candidates and others on social media platforms like Glassdoor, Indeed, etc.
Manages and maintains an internal messaging and content calendar that drives employee engagement.
Manages and maintains NHC internal communication platform channels, utilizing Microsoft Teams, our employee intranet (Sharepoint), HRIS system, social media, etc.
Administers and deploys technologies and solutions that support internal communications. Assists in content management and permissions management as needed.
Participates on major projects, including new technology initiatives, learning and development, and others to support employee engagement communications.
Provides tactical support and documentation for key change management efforts, such as enterprise-wide technology training or continuous learning mechanisms (e.g. customer service training).
Creates and/or reviews communications materials tailored to multiple audiences and sensitive to organizational change dynamics. Materials may include emails, announcements, articles, job aids, SharePoint content, presentations, staff meeting segments, videos, trainings, etc.
Creates and develops media content for print, social media, events, presentations and other purposes.
Manages organization-wide communication programs (e.g. newsletters, leadership updates, announcements, etc.)
Partners with the Director of Employee Experience in capturing the voice and pulse of the employees (e.g. surveys, site visits, focus groups) in order to gather feedback and make communications most effective.
Perform other related duties as assigned.


Bachelor's degree preferably in Training, Public Relations, Marketing, Human Resources, Communications, Psychology, Humanities or similar field of study or equivalent experience.
At least three years of professional experience in public relations, marketing or communications teams. Experience in a healthcare setting preferred but not required. Leadership experience preferred. Demonstrated experience producing organization-wide communications and communications strategies.
Demonstrated knowledge of internal corporate communication management best practices. Working knowledge of web-based communication and project management tools such as MailChimp, Smartsheet, etc.
Strong written and verbal communication skills and knack for adapting style based on the message, audience, and voice.
Strong writing and editing skills; must be proficient in many writing styles. Writing samples will be requested.
Aptitude for digesting raw information and transforming it into clear messaging that emphasizes the impact, value and action for employees.
Experience utilizing/producing/editing a variety of print and digital media (posters, graphics, photo, video, social, etc.) to ensure effective communication.
Proficiency in communications software, Microsoft Office Suite and Adobe Creative Suite.
Excellent project management skills and ability to manage multiple priorities in a fast-paced environment.
Results-oriented, self-starter able to learn quickly and to link business challenges and objectives with tactical execution and results.
Strong interpersonal skills, customer focus, ability to speak effectively before groups, and quickly build rapport and trust. Facilitation with audiences of various sizes including employees with all levels of experience up through executive management.
May travel to other NHcare sites for training or meetings. Must have reliable transportation, CA driver's license and proof of insurance.

Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-1 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability or religious belief. Proof of booster dose will be contingent upon booster eligibility.

Keywords: Neighborhood Healthcare, Escondido , Internal Communication Specialist, Other , Escondido, California

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