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Patient Service Representative - Escondido

Company: Arch Health Partners
Location: Escondido
Posted on: May 3, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationValley Parkway - Escondido, CAPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalArch Health Medical Group is a growing multi-specialty medical group with more than 84 providers and 300 employees serving nearly 80,000 patients in San Diego County. Our medical centers are conveniently located in Poway, Rancho Penasquitos, 4S Ranch, Escondido, Ramona, and Valley Center. We are a Palomar Health affiliate. Our dedicated team works together to deliver affordable, patient-focused care that combines the latest advancements in technology and medicine with a superior experience. We are always looking for talented, compassionate, qualified professionals who will embrace our culture of excellence, service, integrity and innovation.We currently have a great opportunity for a Patient Service Representative to be the face of Arch Health Partners. He/she is responsible for greeting & checking in patients, answering phones, and documenting accurate patient information. The PSR will schedule & confirm appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.Key responsibilities include but not limited to:Greets and checks in patients when they arrive to the office.Maintains a high level of customer service with patients and their family members, staff, and providers.Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.Ensures all insurance, personal and health information is obtained and verified prior to each patient's appointment. Scans insurance card.Maintains daily scheduling and confirmation of patient appointments.Responds to heavy volume of incoming calls for appointments and other requests.Collects patient insurance co-payments, co-insurance, deductibles, and prior balances and explains payment policy/billing procedures, and patient financial responsibility.Prepares and files patient forms.Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.High School diploma or GEDMinimum one (1) year of experience in a customer service position, preferably in a medical practice settingWorking knowledge of contracted insurances, patient benefits, and third party requirements preferredExcellent verbal, written and interpersonal communication skillsProficient computer software skills in MS Word, Excel, Outlook, and some PublisherExercises a high degree of initiative, judgment, discretion, and decision-making to achieve objectivesEstablishes and maintains effective working relationships with patients, medical staff, and the publicExcellent organization and time management skillsMultitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.Communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.Arch Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a background check and pre-employment drug screen. Arch Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.What's in it for you?We've got you covered. We offer a variety of robust benefits packages to support your health and your family. From medical, dental, vision, and group term life insurance to flexible spending accounts for both health and dependent care - Arch has you covered!Stay well with us. Enjoy a variety of discounts provided by our healthcare plan to help you stay fit. Protect the wellness of your pets with pet insurance offered by Nationwide. Invest in your career. Arch offers its' employees a tuition reimbursement program to help keep your career and skillset updated, not outdated.Live your life. Relax with paid time off (competitive plan) and celebrate holidays! Save for your future with a company-sponsored 401(k) plan with company match up to 4%.Ability to Make an Impact: Everything we do at Arch makes a difference in our patients' lives. Our values of Service, Integrity, Excellence, and Innovation are instilled here every day. Associated topics: assist, help, help desk, information technology, information technology analyst, network, pc, support, support specialist, technician iv

Keywords: Arch Health Partners, Escondido , Patient Service Representative - Escondido, Other , Escondido, California

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