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Community Health Worker

Company: Neighborhood Healthcare
Location: Escondido
Posted on: May 3, 2021

Job Description:




1. Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with eligible Health Homes Program (HHP) Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with the CB-CME and PCP to improve care and outcomes.

2. Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.

3. Responsible for engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member's sense of control over their whole health.

4. Delivering information about health and wellness in ways that the community can easily understand and providing information on HHP Member benefits and services.

5. Providing advocacy on behalf of HHP Members in the home, the community, and in provider organizations.

6. Responsible for building and maintaining a positive working relationship with Providers, including, but not limited to, interactions within Provider offices, communication over

the phone, and through digital means such as email and fax.

7. Responsible for assisting the CB-CME and Providers to understand the culture, norms,

beliefs and preferences of the Members and their community by: representing the voice of the community, helping to create messages and materials that fit community culture, and delivering these messages in a way that fits the culture of Members.

8. Responsible for promoting a collaborative and effective working environment within the CB-CME by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions.

9. Collaborates on Member care issues with other CB-CME team, participating in weekly

hoc case reviews, and consults with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature.

10. Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing gaps, and by identifying, developing, and testing new practices for improving the outcomes of the HHP.

11. Ensures documentations is accurate, useful and in compliance with regulatory requirements and accreditation standards.

12. Participates in all appropriate staff meetings or other activities as needed.

13. Help facilitate interactions with the CB-CME team members.

14. Attending HIPAA annual compliance training.

15. Performs any other duties as assigned or required to ensure HHP operations are successful.




* Must be able to clearly communicate communication
* Must have a strong attention to detail with a focus on excellent customer service
* Able to demonstrate excellent time management skills


* Follow all safety procedures as outlined in Neighborhood Healthcare's Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately.
* Maintain current knowledge of policies and procedures as they relate to safe work practices.
* Follow all safety procedures and report unsafe conditions.
* Use appropriate body mechanics to ensure an injury free environment.
* Be familiar with location of nearest fire extinguisher and emergency exits.
* Follow all infection control procedures including blood-borne pathogen protocols


* Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.
* Comply with all regulations regarding corporate integrity and security obligations. Report all behaviors and/or activities that are unethical, fraudulent, or unlawful.


Occasionally lift and/or move up to 50 pounds. Occasionally push and/or pull over 50 pounds. Frequently reaches above shoulder level, bends, squats, sits, stands, stoops, kneels, twists/turns, and uses high manual dexterity. Hearing adequate for phone work and clear speech for staff and patient communication. Specific vision abilities include close vision and the ability to adjust focus.

Education/Certificate: Possession of a high school diploma or equivalent is required. A valid California driver's license, a reliable car, and valid automobile insurance are also required.

Experience: Certification as a CHW, or at least 2 years of experience as a CHW, Promotora, or Health Navigator, or 2 years' experience working in community outreach, customer service, or within a medical office,

or a Behavioral Health or Substance Use Disorder program.

Knowledge/Skills Required:

Arabic Speaking Preferred. Highly skilled interpersonally, with excellent teamwork and relationship skills. Highly skilled in interpersonal communication, including resolving conflict. Able to sufficiently engage members in a variety of settings, including on the phone, at Member's homes, in hospitals and other settings. Knowledge of the community the CHW will be working in, especially non- professional resources, and their reputation in the community. Ability to develop relationships with community members and leaders, including in the faith based community. A high degree of skillful decision-making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts. Able to develop effective relationships with team members, working within Provider offices. Understanding of and sensitivity to mental health conditions and addictive disorders. Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both. Bilingual (English/Spanish) preferred. Understanding of, and a commitment to, high preforming team practices.

Keywords: Neighborhood Healthcare, Escondido , Community Health Worker, Other , Escondido, California

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