Community Health Worker
Company: Neighborhood Healthcare
Posted on: May 3, 2021
1. Responsible for assisting Members in navigating the healthcare
system by finding and following up by phone and in person with
eligible Health Homes Program (HHP) Members, helping Members
successfully participate in their medical and/or behavioral health
care by overcoming barriers to care, and sharing information on
barriers with the CB-CME and PCP to improve care and outcomes.
2. Model the highest ethical behavior in relationships with
co-workers, supervisors, Members, Providers, and colleagues in the
3. Responsible for engaging with Members, both in-person and on the
phone, in a manner that utilizes evidence-based approaches (such as
Motivational Interviewing) that promotes collaboration between the
Member and his or her medical/behavioral team, as well as to
increase the Member's sense of control over their whole health.
4. Delivering information about health and wellness in ways that
the community can easily understand and providing information on
HHP Member benefits and services.
5. Providing advocacy on behalf of HHP Members in the home, the
community, and in provider organizations.
6. Responsible for building and maintaining a positive working
relationship with Providers, including, but not limited to,
interactions within Provider offices, communication over
the phone, and through digital means such as email and fax.
7. Responsible for assisting the CB-CME and Providers to understand
the culture, norms,
beliefs and preferences of the Members and their community by:
representing the voice of the community, helping to create messages
and materials that fit community culture, and delivering these
messages in a way that fits the culture of Members.
8. Responsible for promoting a collaborative and effective working
environment within the CB-CME by engaging in evidenced-based
communication strategies (such as Motivational Interviewing) when
discussing responsibility/sharing of tasks, effectively resolving
conflicts as they arise, and collaborating on Member case
9. Collaborates on Member care issues with other CB-CME team,
participating in weekly
hoc case reviews, and consults with Nurse Care Manager and/or the
Behavioral Health Care Manager before taking any action that is
clinical in nature.
10. Model commitment to continuous quality improvement by engaging
in quality improvement initiatives and projects, such as
identifying and addressing gaps, and by identifying, developing,
and testing new practices for improving the outcomes of the
11. Ensures documentations is accurate, useful and in compliance
with regulatory requirements and accreditation standards.
12. Participates in all appropriate staff meetings or other
activities as needed.
13. Help facilitate interactions with the CB-CME team members.
14. Attending HIPAA annual compliance training.
15. Performs any other duties as assigned or required to ensure HHP
operations are successful.
* Must be able to clearly communicate communication
* Must have a strong attention to detail with a focus on excellent
* Able to demonstrate excellent time management skills
* Follow all safety procedures as outlined in Neighborhood
Healthcare's Illness and Injury Prevention Plan (IIPP) and report
any injuries and/or unsafe conditions immediately.
* Maintain current knowledge of policies and procedures as they
relate to safe work practices.
* Follow all safety procedures and report unsafe conditions.
* Use appropriate body mechanics to ensure an injury free
* Be familiar with location of nearest fire extinguisher and
* Follow all infection control procedures including blood-borne
* Maintain privacy of all patient, employee and volunteer
information and access such information only on a need to know
basis for business purposes.
* Comply with all regulations regarding corporate integrity and
security obligations. Report all behaviors and/or activities that
are unethical, fraudulent, or unlawful.
Occasionally lift and/or move up to 50 pounds. Occasionally push
and/or pull over 50 pounds. Frequently reaches above shoulder
level, bends, squats, sits, stands, stoops, kneels, twists/turns,
and uses high manual dexterity. Hearing adequate for phone work and
clear speech for staff and patient communication. Specific vision
abilities include close vision and the ability to adjust focus.
Education/Certificate: Possession of a high school diploma or
equivalent is required. A valid California driver's license, a
reliable car, and valid automobile insurance are also required.
Experience: Certification as a CHW, or at least 2 years of
experience as a CHW, Promotora, or Health Navigator, or 2 years'
experience working in community outreach, customer service, or
within a medical office,
or a Behavioral Health or Substance Use Disorder program.
Arabic Speaking Preferred. Highly skilled interpersonally, with
excellent teamwork and relationship skills. Highly skilled in
interpersonal communication, including resolving conflict. Able to
sufficiently engage members in a variety of settings, including on
the phone, at Member's homes, in hospitals and other settings.
Knowledge of the community the CHW will be working in, especially
non- professional resources, and their reputation in the community.
Ability to develop relationships with community members and
leaders, including in the faith based community. A high degree of
skillful decision-making and judgement, in an autonomous position,
including knowing when to consult with the team, supervisors, and
experts. Able to develop effective relationships with team members,
working within Provider offices. Understanding of and sensitivity
to mental health conditions and addictive disorders. Awareness of
the impact of unmitigated bias and judgement on health; commitment
to addressing both. Bilingual (English/Spanish) preferred.
Understanding of, and a commitment to, high preforming team
Keywords: Neighborhood Healthcare, Escondido , Community Health Worker, Other , Escondido, California
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