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Medical Assistant - On Demand

Company: Neighborhood Healthcare
Location: Escondido
Posted on: May 3, 2021

Job Description:

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Description

ROLE OVERVIEW AND PURPOSE

The Medical Assistant-On Demand works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic team environment.

To achieve these ends, the Medical Assistant-On Demand supports Providers and ensures efficient patient-centered care by demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, and Teamwork.

The Medical Assistant-On Demand's job responsibilities and performance expectations generally fall into the following categories: Virtual Patient Care, Laboratory Support, Provider & Team Support, and Clinical Administration.

___

PERFORMANCE AREAS

PROVIDER AND TEAM SUPPORT

The Medical Assistant-On Demand anticipates the needs of the Provider and proactively solves problems to support the team. Example duties include, but are not limited to:

  • Coordinates Provider's workflow to ensure efficient patient care.
  • Ensures Provider has all pertinent information required for each patient visit including diagnostic images, labs and required screenings.
  • Assists other Providers and Care Teams in departments such as women's health, pediatrics and general medicine.

CLINICAL ADMINISTRATION

  • The Medical Assistant-On Demand provides timely patient communication and clinical documentation. Example duties include, but are not limited to:
  • Utilizes electronic health records to order, process and document clinical treatment plans for patient as directed by the Provider.
  • Conveys information to patient via telephone/Video visit or email under the direction of a Provider or Registered Nurse.
  • Provides patient with requested documents after review to ensure forms are complete, accurate and executed by the Provider.

COMPLIANCE

CUSTOMER RELATIONS

  • Maintain professional working relationship with all levels of staff, clients and the public.
  • Be part of a team and cooperate in accomplishing department goals and objectives.

SAFETY

  • Follow all safety procedures as outlined in Neighborhood Healthcare's Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately.
  • Maintain current knowledge of policies and procedures as they relate to safe work practices.
  • Follow all safety procedures and report unsafe conditions.
  • Use appropriate body mechanics to ensure an injury free environment.
  • Be familiar with location of nearest fire extinguisher and emergency exits.
  • Follow all infection control procedures including blood-borne pathogen protocols.

HIPAA

  • Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.
  • Comply with all regulations regarding corporate integrity and security obligations. Report all behaviors and/or activities that are unethical, fraudulent, or unlawful.

Requirements

PHYSICAL REQUIREMENTS

  • Sitting, Stands and stretches every 45 minutes regularly.
  • Walking, moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Picking up, fine hand manipulation, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Grasping; applying pressure to an object with the fingers and palm.
  • Feeling, Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking, Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing; Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Medium work; Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures.
  • Transcribing; viewing a computer terminal with dual screens; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

EDUCATION

  • High School Diploma or GED.
  • MA certificate from an accredited program.

EXPERIENCE

  • Minimum of 1 year of experience may be required.

SKILLS

  • Knowledge of Familiar with medical procedures and terminology. Proficient in an electronic health records system experience preferred.
  • Intermediate computer and data entry skills. Use sound judgment to anticipate needs.
  • Ability to be flexible with changing priorities and multiple time sensitive deadlines. Use emotional and cultural intelligence to provide appropriate communication and patient care. Exemplify compassion to patients and team members.
  • Bilingual English/Spanish, English/Farsi, or English/Arabic may be required. (Must be able to pass Language Proficiency Test)

Keywords: Neighborhood Healthcare, Escondido , Medical Assistant - On Demand, Other , Escondido, California

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