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Priority Services Representative

Company: Welk Resorts
Location: Escondido
Posted on: May 3, 2021

Job Description:

Purpose:By adhering to Welk Resort's service standards, the Team Member will primarily assist all Owner Sales Representatives, Sales Leadership at all locations in providing detailed usage information including but not limited too internal usage trends, external usage trends or challenges which can assists our sales teams and create new value for upgrading. In addition, PSM will also assist in making or adjusting reservations within our club and would also be available for on-table training with owners.Essential Duties and Responsibilities:Consistently follow Company service standards at all times.Follow all Company and department policies and procedures.Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.Adhere to attendance policy and report to workstation at scheduled start time.Department:Run reports and provide data analysis to owner reps on usage history, patterns and offer strategic solutionsProvide quick accurate answers via text, email or in person communicationsProvide real time assistance to owner reps searching and booking available inventory for an Owner who is on an update tour.Provide real time booking demo's to OwnersAll other duties as assigned.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:High School diploma or equivalent (GED) preferred; or the ideal candidate will have at least "2" years of experience in a field related to this position. Customer service.

Keywords: Welk Resorts, Escondido , Priority Services Representative, Other , Escondido, California

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