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Guest Ambassador - Part time - San Diego Zoo Safari Park

Company: San Diego Zoo
Location: Escondido
Posted on: May 3, 2021

Job Description:

Are you inspired to be a part of an organization committed to protecting wildlife around the globe? San Diego Zoo Wildlife Alliance is a mission-based, non-profit wildlife conservation organization with two world famous front doors where we unite our passion for wildlife, expertise in wildlife care, and conservation science to save species from the brink of extinction. Our commitment is to provide visits to the San Diego Zoo and San Diego Zoo Safari Park as opportunities to learn about and engage with best-in-class conservation work, and how that work is changing outcomes for wildlife everyday.

HOW YOU WILL IMPACT OUR MISSION

The Guest Ambassador is committed to the department mission and vision of providing the finest customer service to each guest who enters the San Diego Zoo and Safari Park by actively engaging in meaningful guest encounters. The Guest Ambassador performs a variety of duties providing assistance to the organization visitors. This position reports to the Guest Ambassador Lead, Supervisor or Manager.

WHAT YOU WILL DO

* Operates turnstiles as assigned * Takes tickets and checks member identification in various locations - turnstiles, special attractions, etc. * Records various categories of admissions and conducts periodic count readings using point-of-sales automated systems. * Maintains proper count of visitors at various locations throughout assigned location (Zoo or Safari Park) * Refers visitors and members to Guest Services/Duty Manager if there are discrepancies in tickets, memberships, or identification. * Responds to visitors inquiries and complaints as appropriate. * Greets visitors and provides directions and other general information * Maintains crowd control * Places directional and informational signs in specified locations * Assists with parking lot operations as needed * Operates rides and takes tickets * Acts as an usher at various shows * Adheres to all SDZWA and department policies and practices * Practices SDZWA Customer Service Standards

WHAT ARE WE LOOKING FOR?

San Diego Zoo Wildlife Alliance is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe Applicants must be 18 years of age. Ability to stand for long periods and walk multiple miles in a shift. A valid California driver license is preferred. A team member who provides exceptional hospitality to guests and team members. Individuals with bilingual skills are highly desirable. Applicants must have at least four (4) full days of availability, with two of the days being Saturday and Sunday.

JOB EXPERIENCE

* the ability to perform the essential job functions, the representative duties and greet visitors and maintain crowd control

EDUCATION AND CERTIFICATIONS

* California driver license

SKILLS AND KNOWLEDGE

* Effective customer relations skills * Use of two-way radio equipment * Use point-of-sales automated systems * Communicate and work effectively with others * Work in a team environment * Follow directions effectively * Deal tactfully and courteously with others * Climb a 25 foot ladder (Zoo)

IMPORTANT DETAILS

* Location: San Diego Zoo Safari Park * Duration: Year round - Part Time * Non-union: If you are currently in a union position, please make sure to reach out to your Benefits Representative in Human Resources, as this will affect your current benefits. * Candidates must be available for an interview if contacted. Full job description may be requested at that time.

THIS EMPLOYER PARTICIPATES IN E-VERIFY

SAN DIEGO ZOO WILDLIFE ALLIANCE IS A DRUG FREE WORKPLACE

SAN DIEGO ZOO WILDLIFE ALLIANCE IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER - San Diego Zoo Wildlife Alliance makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application, please email your request to sdzgcareers@sandiegozoo.org and provide the job title and location to which you are applying.

Join our team and build a career protecting wildlife around the globe with your passion for wildlife!

Apply Now

* 15500 San Pasqual Valley Rd, Escondido, CA 92027, USA

Keywords: San Diego Zoo, Escondido , Guest Ambassador - Part time - San Diego Zoo Safari Park, Other , Escondido, California

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