EscondidoRecruiter Since 2001
the smart solution for Escondido jobs

IT Support Specialist

Company: One Stop Systems
Location: Escondido
Posted on: March 16, 2020

Job Description:

Position Summary
The IT Support Specialist is responsible for answering incoming technical support requests in a timely, courteous and professional manner. This position will be visible throughout the organization as the primary point of contact for support issues and should have the ability and desire to have a positive impact on the IT department and organization as a whole.
The role is responsible for the effective provisioning, configuration, operation and maintenance of end-user equipment, including laptops, desktops, phones, mobile devices, audio/visual equipment and assorted peripherals. As the first contact for the deployment and support of mobile devices used by field staff, the position is crucial for the technological effectiveness of program staff.
The IT Support Specialist participates in troubleshooting and technical research to promote continued innovation and improved efficiency. The position will identify and document the proper use of technical resources and will train incoming and existing employees on software recommendations and best practices.
Reporting to the IT Director, the Support Specialist will be an active member of the IT department and will participate in additional technology initiatives as required, such as assisting with server and network upgrades, office moves, technology rollouts, onsite/offsite meeting coordination and participation in after-hours on-call rotation.
Essential Job Functions
- Provide first-level IT support for end-user hardware such as laptops, desktops, phones, printers and other peripherals
- Supply first-level IT support for end-user software, including Windows, Microsoft Office and various software applications
- Respond and follow-up on all IT support tickets submitted via phone, email and in person
- Support local and remote users accessing the network via VPN and Remote Desktop
- Recommend and maintain help desk service level agreements
- Identify and document hardware/software recommendations and best practices
- Provide onboarding and offboarding of new employees by preparing equipment, creating accounts, provisioning
resources and tracking assets
- Prepare and lead technical instruction for incoming and existing staff
- Recognize recurring technical issues and propose and implement appropriate solutions
- Take a proactive approach to the computing environment by identifying areas for improvement before issues arrive
- Maintain asset inventory and take ownership of tracking IT assets with HR, Facilities and other departments
- Participate in on-call rotation for after-hours emergency support
Knowledge, Skills and Abilities
Familiarity with desktop/laptop operating systems and software (PC, Windows, Microsoft Office, Mac/Mac OS, etc.)
Experience in a Windows Active Directory environment
Experience using and support cloud solutions (Office 365, SharePoint, Google apps, etc.)
Familiarity with basic networking concepts (DNS, DHCP, LDAP, etc.)
Experience with WSUS, imaging tools and unattended installation methods
Experience with VMWare and Linux a plus
Experience supporting IP-based phone systems (Mitel)
Experience supporting mobile devices (Android/iOS)
Experience providing remote assistance over the phone or via email
An attention to detail and ability to concentrate in a busy environment
Ability to prioritize issues and take appropriate steps with minimal supervision
Strong written and verbal communication skills
A patient, friendly, flexible demeanor with the nature to instill calm competence in stressful situations
Education and Experience
Bachelors degree or equivalent experience preferred.
A minimum of 1 year of related technical support experience required, ideally in a 60+ user environment.
Work Environment
This position is a mix of sedentary, working at a desk in a temperature controlled office, in modular office space or an individual office and somewhat active, which will require moving devices and monitors, tracing cables, etc.

Keywords: One Stop Systems, Escondido , IT Support Specialist, Other , Escondido, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver Eats with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Extra Money. You ll earn (more...)
Company: Uber Eats
Location: Santee
Posted on: 04/6/2020

Shop & Deliver Groceries (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Placentia
Posted on: 04/6/2020

Deliver Food with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Extra Money. You ll earn (more...)
Company: Uber Eats
Location: Santee
Posted on: 04/6/2020


RN, Lead Case Manager (fulltime)
Description: DescriptionWhat makes Kindred Healthcare a great place to work Our people, of course Our clinicians answer this special calling because they have a fundamental, internal drive to directly help people. (more...)
Company: Kindred Healthcare
Location: Paramount
Posted on: 04/6/2020

Senior Specialist, Workforce Insights
Description: Job DescriptionENERGY FOR WHATS AHEAD br br Are you looking to make a difference in your career Were working on smarter grids, cleaner energy and tools to help people manage energy more efficiently. (more...)
Company: Southern California Edison
Location: Rosemead
Posted on: 04/6/2020

Deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Extra Money. You ll earn (more...)
Company: Uber Eats
Location: La Mesa
Posted on: 04/6/2020

Deliver with Uber on your Spring schedule
Description: Deliver with Uber. Earn on your schedule.Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Extra Money. You ll earn (more...)
Company: Uber Eats
Location: Santee
Posted on: 04/6/2020

Work From Home
Description: Our rapidly growing company is currently seeking work from home candidates. Must
Company: RTDE
Location: Santee
Posted on: 04/6/2020

Personal Shopper (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Placentia
Posted on: 04/6/2020

Grocery Delivery (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Placentia
Posted on: 04/6/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Escondido RSS job feeds