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Call Center Representative

Company: Aerotek
Location: Escondido
Posted on: March 14, 2020

Job Description:

Looking for Bilingual Call Center Representatives!

Job Description:

--- Answer telephone calls promptly and in a polite and professional manner.
--- Obtain and enter accurate demographic information into their system (address, telephone number, name of insurance.
--- Educate patients on available programs offered through the company.
--- Accurately schedule and confirm patient appointments according to established guidelines and reschedule as necessary.
--- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
--- Monitor Provider schedules for openings to ensure maximum utilization of all available appointments.
--- Work in collaboration with clinic staff to identify and resolve patient issues or concerns.
--- Direct calls to other departments including pharmacies as needed.

Qualifications:

--- MUST BE 100% BILINGUAL - speaking, reading, and writing
--- Call center experience preferred
--- If no call center experience then must need to have appointment setting experience in a medical office.
--- Familiar with medical terminology preferred.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Escondido , Call Center Representative, Other , Escondido, California

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