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IT Technical Manager - Escondido & Poway

Company: Arch Health Partners Inc
Location: Escondido
Posted on: November 12, 2021

Job Description:

Palomar Health Medical Group is looking for talented, compassionate, and qualified individuals to join us in our mission to provide quality medical care and promote health and wellness in the communities we serve!We are a multi-specialty, not-for-profit medical group, formed in 2019 by the affiliation of two of North San Diego County's largest multi-specialty groups, Graybill Medical Group and Arch Health Medical Group. Through a combined 170 physicians and advanced practitioners and 22 locations in North San Diego and South Riverside Counties, we are able to provide comprehensive medical care to meet every family members needs, including Urgent, Primary, and Specialty Care. We are affiliated with the Palomar Healthcare District.We currently have a great opportunity for an IT Technical Manager! Manages employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems (servers, pcs, telephones, and network devices.) and makes upgrades, as necessary. Helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Oversees the day-to-day operations of the technical group. Serves on committees relating to the technical feasibility, prioritization, and financial impact of major systems development. Assist in the development, implementation, integration, and support of clinical and related applications on all platforms within the organizations information system.The following are essential job duties:

  • Assists with developing and implementing policies and procedures, to ensure the timely and consistent delivery of application assistance to the customer.
  • Assists with developing and implementing Disaster preparedness/recovery.
  • Oversees the IT Technical Helpdesk operations and ensures completion of tasks relative to timeline.
  • Performs employee reviews and propose merit increases ensuring consistency amongst subordinate employees.
  • Assists the Director of Information Technology with the development of annual budgets and schedules to meet the organization's application and hardware needs.
  • Assists in the design and support of server system including Microsoft Hyper-V Clusters and Dell EqualLogic SANS.
  • Assists in the support and maintenance of the NEC SV8500 phone system and remote UG50 phone systems.
  • Assists with the setup, configuration, administration, and maintenance of the Microsoft SQL databases.
  • Performs and documents software installation and configuration as well as database monitoring and management.
  • Creates, distributes, and customizes reports from various systems and applications.
  • Tracks server and database space utilization to ensure proper space is available at all times.
  • Assists with performing database tuning, backup, and archiving.
  • Ensures completion of tasks relative to timeline. Projects will include customer projects as well as internal projects.
  • System administration (website development, including backup, security management, user account management, e-mail systems, office systems and applications support).
  • Plans, implements, and supports the server and computing infrastructure plan.
  • Assists with effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
  • Performs regular security monitoring to identify any possible intrusions.
  • Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and monitoring job statuses.
  • Applies OS patches and application upgrades on a regular basis and upgrade administrative tools and utilities.
  • Maintains data center environmental and monitoring equipment.
  • Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.Qualifications:
    • Associates Degree or High School Diploma with IT related work experience
    • 5 years IT Management experience required
    • Experience with managing skilled IT technical staff on a daily basis.
    • Enterprise class phone systems including VOIP, digital, and analog.
    • Experience with virtual technologies such as Microsoft Hyper-V\Vmware
    • Experience with some type of Enterprise SAN such as EqualLogic, Compelient, etc.
    • Experience with customer service Help Desk protocols, practices, and policies
    • Experience with handling customer complaints and providing a positive outcome for the department and customers
    • Excellent verbal and written communication skills; familiarity work with standard office software programs (i.e., Microsoft Word, Excel, Access, etc.)Palomar Health Medical Group offers a comprehensive benefits program that includes:
      • Medical, Dental and Vision insurance
      • Company -paid Basic Term Life and Long-term Disability insurance
      • Medical Flexible Spending Account
      • Dependent Care Assistance
      • 401(k) with company match up to 4%
      • PTO (Paid Time Off)
      • Paid holidays
      • Pet insurance
      • Gym discounts
      • Plus, much more!Palomar Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a pre-employment drug screen. Smoking is permitted in designated areas outside of Palomar offices. Palomar Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.

Keywords: Arch Health Partners Inc, Escondido , IT Technical Manager - Escondido & Poway, IT / Software / Systems , Escondido, California

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