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IT Manager

Company: Equus Workforce Solutions
Location: Escondido
Posted on: May 7, 2021

Job Description:

Overview Information Technology focuses on technology that powers and enables storage, processing, and information flow within our organization. If your enjoy creating ways for technology to assist in decision making then we would love to hear from you. Please apply today! Responsibilities Provides management support to Company's Information Technology Help Desk team to include coaching, mentoring, performance reviews, and creation and review of Key Performance IndicatorsResponsible for assisting First, Second, and Third Level support regarding technical problem resolutionReviews outstanding problems to ensure proper documentation and escalating procedures are followed. Provides status updates to upper management and makes recommendations to resolve the issueMonitors outstanding issues to ensure both response and turnaround times are metEnsures that the Help Desk will be able to support new applications or change of applications with minimal impact to serviceManages the daily call volume and work flow of the Help Desk to identify strengths and weaknesses of the team. Measures Key Performance Indicators to develop process improvement for the individual and for the team and reports Help Desk statsIdentifies and recommends opportunities to improve and enhance Personal Computer and Support Services to our customersAssists the Director of End User Support in all projects within the Help Desk associated with the user experience which includes but is not limited to: documenting project progress, meeting with project managers for the status of deliverables, and executing project teams in support of new applications and technologyHelps with the installation and upgrade of new or remodeled sitesAssists all internal Technology Solutions Services groups with deployment or upgrades of technology and provides support as neededAssists in development and execution of Information Technology support strategies for Company's Workforce and Job Corp divisions in the Request For Proposals process for new and rebid businessOther duties as assigned Qualifications Associates degree in Information Technology or related field is required. Appropriate education and/or experience may be substituted on and equivalent basisMinimum of three years experience in Information Technology and prior experience in a phone support positionTwo to three years in a management role is desiredProfessional Certifications such as MCSE, A+, CNA, CNE, HDI, or ITIL preferredProficiency with Active Directory, remote desktop tools, and ticketing systemsExpert research and documentation skills in a large scale environmentEstablished knowledge of strong technology management in a call center environmentStrong issue management skills with the ability to define troubleshooting and remediation/resolution plans About our Line of Business Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit Additional Job Information ***Salary range is $75,000 to $85,000 per year. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Keywords: Equus Workforce Solutions, Escondido , IT Manager, IT / Software / Systems , Escondido, California

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