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Remote Software Customer Support Representative

Company: VirtualVocations
Location: Escondido
Posted on: May 5, 2021

Job Description:

A technology company needs applicants for an opening for a Remote Software Customer Support Representative. Individual must be able to fulfill the following responsibilities: Resolving incoming customer telephone calls and emails related to the software Quickly learning the web-based software application and ongoing enhancements Onboarding new clients, configuring customer accounts, and delivering initial training Skills and Requirements Include: 2+ years of customer service or IT and/or software helpdesk support Ability to maintain a positive, enthusiastic, and professional demeanor at all times Knowledge of the Internet, web-based applications, and MSOffice software tools Ability to communicate with clients who have varying levels of technical skills Ability to master complex, enterprise level software Aptitude to conduct technical training related to software

Keywords: VirtualVocations, Escondido , Remote Software Customer Support Representative, IT / Software / Systems , Escondido, California

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