Customer Service Representative Remote

Company: Godwin Construction Company
Location: Escondido
Posted on: May 10, 2022

Job Description:

Job DescriptionSalary: We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.Responsibilities:

• Managing large volume of customer calls
• Stay friendly and helpful
• Resolve questions and service issues for customers via phone, email and text
• Accurately document customer interactions
• Determine opportunities for new sales
• Sell products to established customers through up-selling and cross-selling
• Resolve all inbound and outbound support requests per established guidelines.
• Identify and act as a company ambassador at all times
• Be professional Requirements:
  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Demonstrated ability to provide outstanding customer service
  • Result-driven
  • Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision

Keywords: Godwin Construction Company, Escondido , Customer Service Representative Remote, Hospitality & Tourism , Escondido, California