Restaurant Manager : Store 0075
Company: Jack in the Box
Posted on: May 7, 2022
DescriptionResponsible for managing the overall operations of a
Jack in the Box unit. Uses discretion in daily management decisions
with accountability for ensuring effective execution of the Service
Profit Chain (SPC) and Brand Promise. Develops team to provide
excellent internal service, external service, and build restaurant
sales and profit while ensuring compliance with policies,
procedures, and regulatory requirements.
- Internal Service: Recruits, selects, trains, develops, and
evaluates restaurant employees. Monitors staffing levels to ensure
sufficient development and talent; ensures systems for training
employees on workstations are fully implemented and adhered to by
management and crew; identifies and develops internal candidates
for management and Team Leader positions. Works with restaurant
management team to ensure all facets of "My Promise to You" and the
Service Profit Chain are executed; creates a restaurant environment
that is "employee friendly," fun, clean and safe; takes
accountability for motivating and inspiring employees to achieve
high performance; treats all employees with respect and dignity;
and regularly recognizes and rewards employees. Understands and
utilizes JIB systems, processes, and tools; and complies with all
state and federal labor laws and regulations.
- External Service: Manages daily activities to achieve excellence
in restaurant operational performance. Provides an exceptional
experience for the guests by ensuring proper training and holding
restaurant team accountable for consistently delivering excellent
guest service and food quality in adherence with JIB systems,
procedures, and food safety requirements. Reviews practices and
modifies as needed to continuously improve the guest experience;
maintains visibility and interaction with guests; responds to guest
concerns and complaints in a timely and professional manner, and
ensures positive resolution. Ensures management team and crew
understands and operates all systems correctly. Maintains the brand
image of restaurant cleanliness, maintenance, and excellent
service. Serves as a role model for excellent guest service.
- Sales & Profits: Utilizes management information tools to analyze
restaurant operational and financial performance each Period,
including the I&E, quality and service reports, health
inspections, HACCP, etc; identifies trends and implements action
plans for improvement; uses data to analyze business results and
consults with regional and CSC resources as needed. Focuses efforts
on increasing restaurant sales and profitability by executing the
Service Profit Chain and understanding its impact on the overall
business. Considers cost/benefit impact of financial decisions and
works to protect the JIB brand. Monitors costs and adherence to
budget and restaurant goals.
- Fostering the Culture: Demonstrates a passion for the business
and pride in Jack in the Box; ability to manage professionally with
integrity, honesty, and trust that promotes the Jack in the Box
culture and values; demonstrates high ethical standards; treats
employees and guests with respect; and actively listens and
communicates timely, clearly, and accurately with management team
and crew. Remains calm when challenged or placed under pressure;
calms others who are confronted with a difficult situation or task;
and effectively manages conflict.
- Training/Coaching/Development: Serves as a strong role model who
motivates and inspires employees; effectively trains, coaches, and
provides time for employees to learn; identifies employees'
potential and fosters development for promotion to the next level;
and demonstrates patience and commitment toward development of
employees. Values effective job performance and ensures restaurant
team receives recognition and expression of gratitude. Understands
the importance of, and provides employees with quality and timely
performance feedback and reviews.
- Guest Focus: Is passionate about providing a high quality guest
experience that is evident to our guests. Understands guests'
perspectives and focuses efforts on ensuring consistent, quality
service that exceeds guests' expectations. Demonstrates guest
service techniques and ability to manage in a fast-paced
- Food Quality/Safety: Demonstrates a strong awareness and concern
for food quality and safety, and restaurant cleanliness; and is
dedicated to consistently serving great food to guests and conveys
importance to restaurant team. Demonstrated ability to utilize
systems and perform duties within established structure.
- Business Management: Is willing and able to adjust to multiple
demands, shifting priorities, ambiguity and change; understands the
importance of change and implements, manages, and supports change
initiatives; maintains a strong sense of urgency; and works toward
achieving goals. Consistently makes high quality decisions based on
experience, policy and procedure, or knowledge of the setting; and
exercises discretion and independent judgment on important
restaurant business matters. Attends to priorities, delegates work,
and systematically conducts follow up; demonstrates attention to
detail; and is well organized in all aspects of job
- Performs other related duties, tasks and responsibilities as
required, assigned and directed.
Education - High School Diploma, G.E.D. or equivalent required.
Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1 years experience as an
Associate Manager and/or 2 years experience as a First Assistant
Manager; must be 100% certified in all workstations. External
Recruit: Minimum of 3 years experience managing a service concept
with full P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must
complete Restaurant Manager training classes; must be ServSafe
certified. Requires ability to speak, read, and write effectively
in English; excellent interpersonal skills; ability to perform and
understand basic math concepts (addition, subtraction,
multiplication, division); proven analytical skills; and good
organization and planning skills. Is a self-starter who takes
initiative and willingly accepts responsibility. Proficient
knowledge of personal computers and related software applications.
Must possess a valid driver's license, insurance, and use personal
vehicle to make bank deposits and travel to other
restaurants/business locations as required. Demonstrates integrity
and ethical behavior.
Physical Requirements - Ability to stand and walk approximately
85%-95% of shift; ability to lift and carry 10-65 lbs; ability to
move freely throughout the restaurant; ability to operate
restaurant equipment and drive a motor vehicle. Ability to operate
a computer keyboard.
Jack in the Box, Inc. and its affiliates will make reasonable
accommodations to allow a qualified individual with a disability to
enjoy equal employment opportunities and to perform the essential
functions of the job. This position description should be applied
Keywords: Jack in the Box, Escondido , Restaurant Manager : Store 0075, Hospitality & Tourism , Escondido, California
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