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Customer Service Representative

Company: GMS
Location: Escondido
Posted on: November 22, 2021

Job Description:

GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit or any one of our subsidiary company websites. Summary of Position: The primary function of customer service representative is to provide exceptional customer service to all customer and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: * Ensure over the phone, face to face and or written communications with customers representing the company's culture, values and practices. * Greet customers warmly and determine problems, orders or other reason for calling. * Ability to ascertain when to pass on a customer's questions to appropriate sales staff for additional product and sales information. * Take orders at the sales counter and or over the phone. * Ability to use company computer systems for order entry. * Complete sales orders and tender cash sales. * Develop product knowledge to assist customers with purchases. * Ensure showroom is clean and properly stocked. Other Competencies: * Ability to self-manage, show initiative and be proactive * Communicate professionally, both verbally and in writing to coworkers and customers Basic Qualifications: * High school diploma or GED equivalent. * Ability to self -manage, show initiative and be comfortable meeting the public * Be a team player, demonstrate attention to detail and have good organizational skills. * Bilingual a plus * Exceptional computer skills Physical Demands: * Must be able to remain in stationary position 70% * Occasionally, will move about inside the office to access files, office machinery, etc. * Must be able to operate basic office machinery * Must be able to communicate with team and management and be able to exchange accurate information in these situations. * Constantly working in office environment Mental Demands: * Must be able to problem solve and prioritize tasks * Must be able to manage stress depending on tasks * Must be able to multitask * Must be able to receive and analyze financial information * Must be able to quickly communicate solutions if problems occur * Must be able to demonstrate a high degree of sound judgement Company Benefits: * Medical, Dental, Vision, Disability & Life Insurance * 401k * Paid holidays & vacation days This job description is subject to change at any time. Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing. EQUAL OPPORTUNITY EMPLOYER

Keywords: GMS, Escondido , Customer Service Representative, Hospitality & Tourism , Escondido, California

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