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Banquet Manager - San Diego Zoo Safari Park

Company: San Diego Zoo
Location: Escondido
Posted on: November 16, 2021

Job Description:

Are you inspired to be a part of an organization committed to protecting wildlife around the globe? San Diego Zoo Wildlife Alliance is a mission-based, non-profit wildlife conservation organization with two world famous front doors where we unite our passion for wildlife, expertise in wildlife care, and conservation science to save species from the brink of extinction. Our commitment is to provide visits to the San Diego Zoo and San Diego Zoo Safari Park as opportunities to learn about and engage with best-in-class conservation work, and how that work is changing outcomes for wildlife everyday. HOW YOU WILL IMPACT OUR MISSION The Banquet Manager is responsible for all internal and external banquet operations. This responsibility includes, but is not limited to event operations, leadership of the team, food and beverage execution, and coordination of catering events. This position reports to the Associate Director of Retail Operations. WHAT YOU WILL DO * Exercise fiscal responsibility for front of the house banquet operations. Ensure that all banquet and catering functions are aligned with the departmental budget established by the director of the department. * Employee Management - Responsible for oversight of event operations, food and beverage execution, and coordination of catering events ensuring the highest standards of hospitality while maximizing revenue. Manage banquet and catering employees including, but not limited to, training, mentoring, performance management and corrective action. Work with other organizational departments to ensure open communication and successful execution of all banquet and catering events. Facilitate an environment that encourages innovation amongst staff, an environment where professional ideas are encouraged. Proactively builds relationships and provides encouragement and positive recognition to all staff. Proactively coaches and develops talent through the understanding of different learning styles. * Event Management - Responsible for oversight and scheduling of banquet and catering employees in compliance with budget and collective bargaining agreement. Responsible for inventory control, ordering, managing supplies, safety, storage, maintenance and cleanliness. Ensure cash control policies are adhered to including continuous education and auditing. * Inventory Management - Responsible for oversight of inventory activities in assigned areas including any assigned food service areas as well as banquet front of the house. * Safety - Ensure compliance with health, safety, sanitation and alcohol awareness standards. WHAT ARE WE LOOKING FOR? San Diego Zoo Wildlife Alliance is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe. A leader to join us in our commitment to provide opportunities to learn about, engage with best-in-class conservation work, and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park. The Banquet Manager will oversee the full-service restaurant and Premium Product Events. JOB EXPERIENCE * Experience managing large and small catered and VIP events required. * Experience working with represented labor unions EDUCATION AND CERTIFICATIONS * Bachelor's Degree Bachelor's degree in hospitality, business administration or a related field * Servesafe Certification within 90 Days SKILLS AND KNOWLEDGE * Outstanding customer service skills and the ability to diffuse complex situation with a high level of tact and diplomacy. * Demonstrated ability to effectively lead teams. * Able to communicate effectively (verbal and written) * Able to operate moderately complex computer software programs. * Able to operate Point of Sale (POS) systems * Demonstrated ability to handle difficult situations using effective service recovery best practices to yield a high level of customer satisfaction. * Demonstrated ability to manage multiple priorities and events with competing deadlines using effective time management principles. * Knowledge of Safe Food Handling requirements required. SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER * Free admission to the San Diego Zoo and the San Diego Zoo Safari Park * Family Passes * Complimentary Tickets * Local and In-House Discounts * Employee Assistance Program * Wellness Program IMPORTANT DETAILS * Location: San Diego Zoo Safari Park - Retail Department * Duration: Year Round * Non-Union Position: Salary is commensurate with experience * Candidates must be available for an interview if contacted. Full job description available upon request. THIS EMPLOYER PARTICIPATES IN E-VERIFY SAN DIEGO ZOO WILDLIFE ALLIANCE IS A DRUG FREE WORKPLACE SAN DIEGO ZOO WILDLIFE ALLIANCE IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER SDZWA is an Equal Opportunity Employer. SDZWA will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ethnicity, disability status, genetics, protected veteran status, marital status, parental status, or any other characteristic protected by federal, state, or local laws. If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying. Join our team and build a career protecting wildlife around the globe with your passion for wildlife! Other details * Job Function 1.2 * Pay Type Salary Apply Now * 15500 San Pasqual Valley Rd, Escondido, CA 92027, USA

Keywords: San Diego Zoo, Escondido , Banquet Manager - San Diego Zoo Safari Park, Hospitality & Tourism , Escondido, California

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