Patient Service Representative

Company: Premier Infusion and Healthcare Services, Inc.
Location: Torrance
Posted on: January 16, 2026

Job Description:

Job Description Come Join the Premier Infusion & Healthcare Services Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work! Premier Infusion & Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion & Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart. PREMIER BENEFITS - For FULL TIME Employees: ? Competitive Pay ? 401K Matching Plan - Up to 4% ? Quarterly Bonus Opportunities ? Medical, Dental & Vision Insurance ? Paid Vacation Time Off ? Paid Holidays ? Referral Incentives ? Employee Assistance Programs ? Employee Discounts ? Fun Company Events Description of Responsibilities Intake Department Assistant responsibility is to provide support to the Intake Department through the referral coordination process. Reporting Relationship Intake Supervisor Scope of Supervision None Responsibilities include the following: 1. Responsible for transcribing all applicable information from the Intake Referral Form and patient information received from the referral source into the computer system correctly. 2. Handles all faxes incoming to Intake Department and distributes appropriately. 3. Calls referral sources to acknowledge receipt of faxes as applicable. 4. Logs all new referrals according to the current process. 5. Re-verification of insurance and demographics on restart patients as requested. 6. Manages the Intake Department Referral Board which gives visibility of the daily productivity as needed. 7. Enters patients info in CPR 8. Processes simple referrals as requested such as Picc care orders, Hydrations, Inhalation Solutions, Injectable and basic referrals coming from Home Health. 9. Creates invoices and charges credit cards as applicable. 10. Makes outbound calls to follow up on a patient discharge, follow up on any missing information needed to process a referral such as an H&P, H&W, and address or obtain orders from a hospital or MDs office. 11. Back-up and follows-up on insurance authorizations when necessary. 12. Participate in surveys conducted by authorized inspection agencies. 13. Participate in the pharmacy’s Performance Improvement program as requested by the Performance Improvement Coordinator. 14. Participate in pharmacy committees when requested. 15. Participate in in-service education programs provided by the pharmacy. 16. Report any misconduct, suspicious or unethical activities to the Compliance Officer. 17. Perform other duties as assigned by supervisor. Minimum Qualifications: Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus. Must be friendly professional and cooperative with a good aptitude for customer service and problem solving. Education and/or Experience: 1. Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) or Higher. 2. Prior experience in a pharmacy or home health company is of benefit. 3. Prior experience in a consumer related business is also of benefit. Equal Employment Opportunity (EEO) It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: Premier Infusion and Healthcare Services, Inc., Escondido , Patient Service Representative, Healthcare , Torrance, California