Customer Relations Manager
Company: VirtualVocations
Location: Vista
Posted on: May 9, 2025
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Job Description:
A company is looking for a Customer Relations Manager in the
Office of the President.
Key Responsibilities
Lead and develop a team focused on resolving complex customer
escalations
Analyze escalation patterns and recommend process improvements for
implementation
Monitor team performance using KPIs and report on ROI from team
initiatives
Required Qualifications
5 years of experience in Internet Service Provider (ISP)
operations
3 years of experience leading teams in a customer-facing
environment
Experience in contact center or customer service
Experience conducting data analysis and process improvement
initiatives
Ability to work non-standard hours, including nights and
weekends
Keywords: VirtualVocations, Escondido , Customer Relations Manager, Executive , Vista, California
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