3D Print Customer Engineer

Company: Kforce Technology
Location: Escondido
Posted on: March 15, 2023

Job Description:

A Kforce client is a 3D Print Customer Engineer in Escondido, CA.



Responsibilities include:

• The 3D Print Customer Engineer will provide onsite technical assistance to customers to solve technical issues, execute technical action plans, capture insightful information to improve product, and processes
  
  
• Elevate and give visibility of all the cases to the Company Product Manager
  
  
• Provide accurate and detailed reports of the Service Activities
  
  
• Follow the defined support processes to have the information organized in the tracking tools; Keep a structured record of the cases and actions followed
  
  
• As a 3D Print Customer Engineer, you will keep focus on the customer when performing onsite technical troubleshooting
  
  
• Provide VOC feedback to the Company Product Manager
  
  
• Comply with the response time as per SLA agreement
  
  
• Travel to customer's premises to solve technical escalations
  
  
• Participate in technical meetings to review the status of the cases (service incidences), provide relevant information (clear actions followed), and propose action plans
  
  
• The 3D Print Customer Engineer will attend to training on new products and upgrades
  
  

Keywords: Kforce Technology, Escondido , 3D Print Customer Engineer, Engineering , Escondido, California