EscondidoRecruiter Since 2001
the smart solution for Escondido jobs

3D Print Customer Engineer

Company: Kforce Technology
Location: Escondido
Posted on: March 15, 2023

Job Description:

A Kforce client is a 3D Print Customer Engineer in Escondido, CA.

Responsibilities include:

  • The 3D Print Customer Engineer will provide onsite technical assistance to customers to solve technical issues, execute technical action plans, capture insightful information to improve product, and processes

  • Elevate and give visibility of all the cases to the Company Product Manager

  • Provide accurate and detailed reports of the Service Activities

  • Follow the defined support processes to have the information organized in the tracking tools; Keep a structured record of the cases and actions followed

  • As a 3D Print Customer Engineer, you will keep focus on the customer when performing onsite technical troubleshooting

  • Provide VOC feedback to the Company Product Manager

  • Comply with the response time as per SLA agreement

  • Travel to customer's premises to solve technical escalations

  • Participate in technical meetings to review the status of the cases (service incidences), provide relevant information (clear actions followed), and propose action plans

  • The 3D Print Customer Engineer will attend to training on new products and upgrades

Keywords: Kforce Technology, Escondido , 3D Print Customer Engineer, Engineering , Escondido, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Escondido RSS job feeds