Medical Office Receptionist
Company: Valor Healthcare
Location: Escondido
Posted on: May 9, 2022
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Job Description:
Description
Valor Healthcare
Our mission is simple: to provide quality healthcare to America's
veterans through our healing focus, indebted hearts, and tireless
resolve. Valor Healthcare operates more than 50 VA Community Based
Outpatient Clinics (CBOCs) in the United States as a contractor for
the U.S. Department of Veterans Affairs. Valor provides a full
range of medical services to veterans through the operations of
CBOCs, tailored to meet the specific needs of local VA medical
centers. Our comprehensive set of services includes primary care,
diagnostics, laboratory, telehealth, behavioral health, and
more.
Position Summary
The Medical Office Receptionist is typically a PACT team member in
the front office reception area. This position schedules clinic
appointments, in accordance with VA guidelines. The Patient
Services Specialist also prepares and compiles records in the
clinic. This position supports the clinical staff by answering
phones, welcoming patients, and addressing questions. As a team
member, the Patient Services Specialist collaborates with the core
PACT Team (Primary Care Provider, RN and Medical Assistant) and
expanded PACT Team including family/caregiver, VA, and community
based services involved in developing the patient care plan.
Core Responsibilities
* Actively assists with the administrative support related to
patientcare.
* Inputs all patients' information into VISTA/CPRS.
* Verifies any and all clinical reminders "due" at the time of each
patient visit are completed prior to check out.
* Check patients in and/or out of the clinic.
* Schedule clinic appointments.
* Answers phones and timely relays messages.
* Fulfill compliance requirements of the Office of Inspector
General (OIG), Joint Commission (JC), Environment of Care (EOC)
oversight, lab compliance and other related items.
* Remain focused on achieving excellent clinical outcomes through
data input accuracy and within the specified VA guidelines. Must
provide excellent customer service to each veteran, both in person
and over the phone, as well as to fellow colleagues and clinic
visitors.
* Participate in the clinic's outreach events to help support the
clinic's enrollment initiatives.
* Support patient enrollment and retention in appointments,
follow-up visits or nurse visits.
* Embrace and support new initiatives, whether clinical or
operational.
Requirements
Qualifications
* High School Diploma/GED or equivalent education
* Strong computer skills, EMR experience preferred
* Demonstrated high quality customer service & organization
skills
* Minimum, 1-year experience in a clinical or call center
environment (preferred).
* Must be credentialed and remain in good standing through the
Veterans Health Administration (VA).
* Current certification in Basic Life Support (must be renewed
periodically as specified by the certifying agency - AHA valid for
two years, e.g.) and in ACLS as specified by individual VAMC
contract
* Proficiency in written and spoken English.
* Energetic and optimistic demeanor
* This is considered a safety sensitive position.
* COVID Vaccination or a religious/medical exemption is required to
work in any VA facility.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability, or protected
veteran status.
Keywords: Valor Healthcare, Escondido , Medical Office Receptionist, Administration, Clerical , Escondido, California
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