Senior Consumer Loan Specialist

Company: Premier America Credit Union
Location: Chatsworth
Posted on: April 2, 2026

Job Description:

Full-time Description Job Title: Senior Consumer Loan Specialist – (FT) - Chatsworth Overview: Responsible for the end-to-end processing of various Consumer Loan products, including direct and indirect vehicle loans, personal loans, credit cards, lines of credit, and share/certificate secured loans. What You Will Do: Ensures timely and accurate funding by reviewing loan documents and underwriter stipulations in alignment with department SLAs. Coordinate with stakeholders such as dealerships and third-party partners (e.g., iLending) to obtain missing or additional information. Perform clerical and administrative duties such as file maintenance, discrepancy resolution, and loan report validation. Manage daily ACH postings and make necessary loan corrections based on report reviews. Reconcile and maintain department General Ledgers (GLs), track reporting data to ensure accuracy. Conduct quality control reviews for funded indirect loans and other completed reports. Monitor and process GAP refund check requests and maintain related tracking logs. Provide support to Retail, Contact Center, and Loan Contact Center teams with loan inquiries and research. Assist in onboarding and training new hires and support branch/frontline team members. Collaborate with internal departments such as Accounting, Risk, Member Operations, and Consumer Lending for issue resolution and process improvements. Participate in and complete assigned special projects. Works directly with management of Consumer Lending to support with managing the department workflow on a daily cadence and supports with absorbing tasks and responsibilities during staff shortages. Oversee the tracking and assignment of Indirect loans and Direct member requests. Performs weekly, and monthly quality control tasks for all reports and department tasks. Oversee the updating of department procedures on the café on a needs basis and works with all areas of the Consumer Lending department, TSC branches, Member Operations, Branches, Accounting and Risk. Requirements What We Are Looking For: A minimum of three (3) to five (5) years of similar or related experience, including preparatory experience. A high school degree or equivalent Thorough knowledge of Credit Union products, services, and policies. Basic Accounting, Microsoft Office, Word, Excel. Knowledge of Consumer loan products (Direct & Indirect), DMV documents and Loan Origination system. Strong analytical, critical thinking and problem-solving skills including ability to research questions, analyze data, compile results, recommend solutions and effectively communicate information to a variety of levels. Strong attention to detail and organizational skills. Ability to successfully work independently and in a team environment. Excellent communication skills. Pay Grade Info : The base pay range for this position is: $27-$34/ hour Perks Important to You: Our Team Members enjoy the following rewards and benefits: · Competitive pay · Subsidized health care including medical, dental and vision · FSA and HSA · Company-Paid Life and A&D insurance · Discounts on loans (must be a member) · Paid Vacation, Holiday, and Sick time · 401k Retirement Saving Plan with a 6% safe harbor employer match · Educational Assistance Program and more! Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. Equal Opportunity Employer – Veterans / Disabled Drug-free Workplace

Keywords: Premier America Credit Union, Escondido , Senior Consumer Loan Specialist, Accounting, Auditing , Chatsworth, California